Effective Date: February 22, 2026
Introduction
DEX respects your privacy. This Privacy Policy applies to all DEX websites, applications, products, and services (collectively referred to as the “DEX Product”). This Privacy Policy explains what information we collect through the DEX Product, how we use that information, and what choices you have regarding your information.
The DEX Product may contain links to third-party websites or services. This Privacy Policy does not apply to the practices of companies or individuals that DEX does not control. You should review the privacy policies of those third-party services before providing any personal information.
By accessing or using the DEX Product, you acknowledge that you have read and agree to this Privacy Policy. If there is any conflict between this Privacy Policy and the DEX Terms and Conditions, the Terms and Conditions will prevail.
Information We Collect
DEX may collect both Personally Identifiable Information and Non-Personally Identifiable Information.
Personally Identifiable Information
Personally Identifiable Information refers to information that can be used to identify or contact you. This may include:
- Name
- Address
- Email address
- Telephone number
- Account credentials
- Billing or payment related information
We collect this information when you:
- Register for a DEX account
- Subscribe to newsletters
- Purchase or subscribe to services
- Contact customer support
- Participate in promotions or surveys
- Register a DEX device or application
Non-Personally Identifiable Information
We may also collect technical and usage information that does not directly identify you, including:
- IP address
- Device identifiers (such as DEX ID or MAC address)
- Device type and operating system
- Hardware and firmware version of devices
- Browser type
- Usage activity within the DEX platform
- Search queries
- Advertising interactions
- Traffic statistics and usage frequency
This information helps us understand how users interact with the DEX Product and improve our services.
Cookies and Similar Technologies
DEX uses cookies and similar technologies to enhance user experience, remember user preferences, and measure platform performance.
A cookie is a small file stored on your device that helps us recognize your device when you return to our services. Cookies allow us to:
- Improve website performance
- Measure traffic and usage
- Personalize user experience
- Maintain login sessions
You may choose to disable cookies through your browser settings, although doing so may affect certain features of the service.
Children’s Privacy
The DEX Product is not intended for children under the age of 14. We do not knowingly collect personal information from children under 14. If we become aware that such information has been collected, we will take appropriate steps to remove it.
How We Use the Information
DEX uses collected information for the following purposes:
- To provide and maintain the DEX Product
- To process transactions and subscriptions
- To respond to customer support requests
- To personalize user experience and content
- To improve our services and platform performance
- To send service updates, notifications, or newsletters
- To provide marketing communications where permitted by law
Users may opt out of promotional communications at any time.
How We Share Information
DEX does not sell personal information. However, we may share information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist with:
- Payment processing
- Content delivery
- Marketing services
- Platform analytics
- Customer support services
These providers are required to use the information only for the services they perform for DEX.
Aggregated Data
We may share anonymized and aggregated data with partners or advertisers to help improve services and understand usage patterns.
Legal Requirements
DEX may disclose personal information if required to do so by law or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect the rights or safety of DEX, its users, or the public
- Prevent fraud or security threats
Business Transfers
If DEX undergoes a merger, acquisition, restructuring, or asset sale, user information may be transferred as part of that transaction.
Access to Your Information
Users may access and update certain personal information through their account settings, including:
- User profile information
- Account preferences
- Communication preferences
The types of information available for modification may change as the DEX Product evolves.
User Choices
Users have control over how their information is used. Options include:
- Opting out of marketing communications
- Updating personal information
- Adjusting account preferences
DEX may still send essential communications related to service updates, security alerts, or legal notices.
Users may request account deletion by contacting DEX customer support. Some information may remain in backup systems or records where required by law.
User Generated Content
If users post content such as comments, messages, or other public interactions within the DEX platform, that information may be publicly visible. Users should exercise caution when sharing personal information in public areas.
Security
DEX takes reasonable administrative, technical, and physical measures to protect user information.
Payment transactions may be processed by secure third-party payment providers that use industry-standard encryption technologies such as SSL (Secure Socket Layer).
While we take appropriate measures to safeguard information, no method of transmission over the Internet or electronic storage is completely secure.
Users are responsible for maintaining the confidentiality of their account credentials.
Changes to this Privacy Policy
DEX may update this Privacy Policy from time to time. Any changes will be posted within the DEX Product or on our website.
Continued use of the DEX Product after such updates constitutes acceptance of the revised policy.
Users are encouraged to review this Privacy Policy periodically.